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Cybercrime Reporting & Response

FIA Cyber Crime Wing, PakCERT, incident reporting & investigation procedures

PECA 2016 FIA NR3C NCCIA
Ministry of IT & Telecom
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Key Data & Rates

Cyber Crime Reporting Channels in Pakistan
How to report cyber crimes through various Pakistani law enforcement channels Verified May 3, 2026
ChannelAgencyContactUse ForResponse Time Reference
FIA Cyber Crime WingFIA1991 (helpline)All cyber crimes under PECA 201624-72 hours for FIR registration FIA NR3C – Cybercrime Reporting
NR3C Complaint PortalFIA/NR3Cnr3c.gov.pk / 1991Online fraud, hacking, harassment3-5 business days for initial response NR3C Online Complaint Portal
NCCIANCCIAIndependent agencyComplex cyber crime investigationsVaries by case complexity PECA 2016 – NCCIA Provisions
NCERT AdvisoryNCERT (MoITT)pkcert.gov.pkCyber security incidents, APT attacksSame day for critical alerts PTA NCERT Cyber Advisories
PITB Cyber Harassment CellPITB (Punjab)0800-78603Cyber harassment complaints in Punjab24-48 hours PITB Cyber Harassment Cell
PTA Consumer ComplaintPTAcomplaint.pta.gov.pkSpam, SIM fraud, telecom issues3-5 business days PTA Consumer Complaint Portal
SBP Cyber ShieldSBPLaunched Mar 2026Banking fraud, financial cyber crimesVaries SBP Cyber Shield Program
Police Station FIRLocal PoliceEmergency 15General complaints (non-specialized)Same day for FIR FIA NR3C – FIR Registration
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Source: FIA, NCERT, PITB, PTA, SBP. NCCIA confirmed as independent agency (Sep 2025).
Source: FIA NR3C Cybercrime Reporting Channels
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PECA 2016 Reporting Process Flow
Step-by-step process for filing a cyber crime complaint under PECA 2016 Verified May 3, 2026
StepActionDetailsRequired Documents Reference
1Document the incidentTake screenshots, save emails, URLs, timestampsScreenshots, chat logs, email headers NR3C Online Complaint Filing
2File online complaintVisit nr3c.gov.pk or FIA helpline 1991CNIC, contact info, incident details NR3C Online Complaint Filing
3Submit written complaintVisit FIA Cyber Crime Wing officeWritten complaint on stamp paper, CNIC copies NR3C Written Complaint Submission
4FIR RegistrationFIA registers FIR under PECA 2016FIR copy provided to complainant PECA 2016 - FIR Registration
5InvestigationDigital forensics, IP tracing, device analysisDevice access if needed PECA 2016 - Investigation
6Arrest & ProsecutionOffender arrested if evidence sufficientCourt proceedings follow CrPC PECA 2016 - Arrest & Prosecution
7Trial & JudgmentCourt trial under PECA 2016 provisionsLegal representation recommended PECA 2016 - Trial & Judgment
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Source: FIA NR3C, PECA 2016. Average resolution: 3-6 months for straightforward cases.
Source: NR3C / FIA Cybercrime Reporting Process under PECA 2016
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Details & Regulations

AUDIT CERTIFIED — MAY 2026
This policy has been verified against official government gazettes and source documents. View Audit Log
100% Verified

Cybercrime Reporting & Response

Note: IT companies and individuals have mandatory reporting obligations for cyber offenses under the Prevention of Electronic Crimes Act (PECA) 2016.
FIA Cyber Crime Wing / NCCA

The Federal Investigation Agency (FIA) is the designated investigation agency for cybercrimes in Pakistan. The National Cyber Crime Agency (NCCA) has been established to centralize and modernize these efforts.

ChannelDetails
Helpline1991 (Toll-Free)
Online Portalfia.gov.pk/cyber-crime-reporting
Emailhelpdesk@nr3c.gov.pk
JurisdictionNationwide (Federal)
Investigation Powers:
  • Search & Seizure: Search premises and seize electronic evidence (Section 33)
  • Data Preservation: Direct service providers to preserve data for 90 days (Section 32)
  • Real-time Collection: PTA may direct collection of traffic data (Section 35)
  • Arrest: FIA has powers to arrest without warrant for cognizable PECA offenses.
PECA 2016 Penalty Schedule
SectionOffenseMax PunishmentMax Fine
Section 3Unauthorized Access (System/Data)3 MonthsPKR 50,000
Section 4Unauthorized Copying of Data6 MonthsPKR 100,000
Section 10Cyber Terrorism14 Years / DeathPKR 50 Million
Section 13Electronic Forgery3 YearsPKR 250,000
Section 14Electronic Fraud2 YearsPKR 10 Million
Section 20Offenses against Dignity (Defamation)3 YearsPKR 1 Million
Section 26Spoofing3 YearsPKR 300,000

Source: Official PECA 2016 Gazette (PDF)

How to Report a Cybercrime
  1. Immediate Containment: Isolate affected information systems to prevent further spread.
  2. Data Preservation: Do NOT wipe logs or reformat disks. FIA needs these for digital forensics.
  3. Official Filing: Use the FIA NR3C portal or visit a regional Cyber Crime Circle.
  4. PTA Reporting: If you are an ISP or hold a PTA license, report the breach to PTA within 24 hours.
  5. NCERT Coordination: For critical infrastructure or government contractors, notify National CERT.
Emergency Contacts

FIA NR3C: 1991

PakCERT: pakcert.org (Private initiative)

FIA Website: fia.gov.pk

Intermediary Liability (Sec 37)

Web hosts and IT platforms must comply with PTA takedown notices within 24 hours to avoid liability for third-party content.

Cybercrime Reporting & Response Checklist
NR3C Reporting Guidelines / PECA 2016
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PECA 2016 Sections 6-7
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PTA Cybersecurity Framework 2020
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ISO 27035 / NTISB Guidelines
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PECA 2016 Section 30 / Digital Forensics Standards
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PECA 2016 Section 33
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PECA 2016 Section 31 / NTISB Mandate
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PECA 2016 Section 43 / NTISB Guidelines
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Source Citations (6)
FIA Cyber Crime Reporting Portal
https://fia.gov.pk/cyber-crime-reporting
pk_only 2024 website
PakCERT National CERT
https://www.pakcert.org/
verified website
PECA 2016 Full Text
https://www.na.gov.pk/uploads/documents/1476886863_759.pdf
pk_only law
FIA NR3C Portal
https://fia.gov.pk/cyber-crime-reporting
restricted website
NCERT Pakistan
https://www.pkcert.gov.pk/
pk_only website
FIA Helpline
https://fia.gov.pk/cyber-crime-reporting
pk_only website
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